Overview

Refund Policy for Harley Davidson Spare Parts

At Harley Spare Parts, we are committed to providing our customers with high-quality Harley Davidson spare parts. We understand that sometimes products may not meet your expectations or requirements. Therefore, we have established the following refund policy to ensure a satisfactory shopping experience.

1. Eligibility for Refunds

  • Defective or Damaged Items: If you receive a defective or damaged part, you are eligible for a full refund or replacement within 30 days of purchase.
  • Incorrect Items: If the wrong part is shipped, please contact us within 30 days for a full refund or exchange.
  • Change of Mind: We accept returns for items in their original, unopened packaging within 14 days of delivery. A restocking fee may apply.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@harleyspareparts.com. Provide your order number and reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Package the Item: Ensure that the item is securely packaged in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to the address provided in your return instructions. Please retain your shipping receipt for tracking purposes.

3. Refund Processing

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • The refund will be issued to the original payment method used during purchase.
  • In cases where a restocking fee applies, this will be deducted from the total refund amount.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom-made parts
  • Items marked as final sale
  • Opened or used items that are not defective

5. Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at:

  • Email: info@harleydavidsonspareparts.com
  • Address: 1517 Pacific Coast Hwy Harbor City, CA 90710

We appreciate your business and strive to ensure your satisfaction with every purchase. Thank you for choosing us for your Harley Davidson spare parts needs!